SpinGenie Casino Terms and Conditions

Welcome to SpinGenie Casino. These Terms and Conditions govern your use of our website and services available at spingenie.com. By registering an account, making a deposit, or using any feature of our platform, you agree to be bound by these terms in full. We encourage you to read this document carefully before proceeding. If you have any questions, our support team is available via live chat or at contact@spingenie.com.

1. About Us

At Spin Genie, we operate under the legal entity Skill On Net PT Ltd, registered at Office 1/5297, Level G, Quantum House, 75 Abate Rigord Street, Ta' Xbiex, XBX 1120, Malta. We hold a licence issued by the Malta Gaming Authority (MGA/CRP/171/2009/06, issued 21 June 2021), as well as an Internet Gaming licence from the Alcohol and Gaming Commission of Ontario (AGCO), operating under an agreement with iGaming Ontario (iGO). Our services are intended for players in Canada, and we are committed to operating in full compliance with all applicable regulations.

2. Eligibility and Account Registration

At SpinGenie, we require all players to meet the following conditions before registering an account:

You must be at least 19 years of age (or the legal gambling age in your province).
You must be a resident of Ontario or another eligible Canadian province where online gambling is permitted.
You must not be located in any of our restricted jurisdictions, including but not limited to the USA, United Kingdom, Australia, Germany, France, and others listed in our full restricted countries policy.
You may only hold one active account on our platform at any time.
All information provided during registration must be accurate and up to date.

We reserve the right to request identity verification documents at any time. Failure to provide these may result in account suspension or closure. The Spin Genie login process is secured and we recommend keeping your credentials confidential at all times.

3. Bonuses and Promotions

Here at SpinGenie, we offer a range of promotions for both new and existing players. Our welcome package includes four separate offers for new players with a minimum deposit of $10 CAD:

Default Offer: Match bonus up to $500 + 50 Free Spins on Sahara Riches Cash Collect.
BONANZA50 Code: Match bonus up to $500 + 50 Free Spins on Big Bass Bonanza.
BIG108 Code: 108 Free Spins on Big Bass Bonanza.
SPIN1YEAR Code: Deposit $50–$100, receive a 50% bonus + 10 Free Spins per week for one full year (520 Free Spins total).

All Spin Genie bonus code offers are subject to wagering requirements of 60x on the combined free spins and bonus winnings. Wagering applies to slots only, must be completed within 30 days, and the maximum bet during wagering is $5. SpinGenie free spins and bonus winnings that exceed wagering requirements will be credited as withdrawable funds subject to our verification process. We also offer a Daily Free Spins feature via our Prize Twister, with a top prize of $25,000, as well as periodic Reload Bonuses. Please check our promotions page regularly for the latest Spin Genie promo code offers and SpinGenie bonus details available to existing customers.

4. Deposits and Withdrawals

4.1 Deposit Methods

At Spin Genie, we accept a wide range of payment methods to make funding your account as convenient as possible. These include:

Credit/Debit Cards: Visa, Mastercard, Maestro/Switch/Solo
INTERAC (recommended for Canadian players)
Trustly, Neteller, Skrill, Payz
Fast Bank Transfer, PaySafeCard, Sofort
Instant Payments by Citadel, Webmoney

The minimum deposit at SpinGenie Casino is $10 CAD. We process all deposits promptly, though some methods may require additional processing time.

4.2 Withdrawals and Processing Times

We at SpinGenie aim to process all withdrawal requests within a few hours, though some may take up to 3 working days depending on the method selected. The Spin Genie withdrawal time may vary based on your chosen payment processor and account verification status. Our withdrawal policy includes the following limits:

Minimum withdrawal: $20 CAD per transaction.
Maximum withdrawal per transaction: $5,000.
Maximum cashout: $10,000 every 30 days. Winnings exceeding this will be paid in monthly instalments of $10,000.

Please note that large wins of $5,000 or more, or jackpot wins, may require additional verification time. We appreciate your patience during this process as we work to ensure full compliance and player security.

5. Games and Software

Our SpinGenie Casino platform features over 7,600 slots, 478 jackpot games, 164 Megaways titles, 185 blackjack tables, 71 roulette variants, live dealer games, and more. Games are provided by leading suppliers including Playtech, Pragmatic Play, Blueprint, and Gaming Realms (Slingo). Our live casino is powered by Playtech and includes blackjack, roulette, and baccarat. We are continuously expanding our library to bring you the latest and most exciting titles available.

6. My Levels Loyalty Programme

We at Spin Genie offer a built-in loyalty programme called "My Levels." This system automatically rewards you for playing your favourite games — no opt-in or registration is required. Points are accumulated based on your betting amounts and number of rounds completed. Each level unlocked brings greater rewards. Importantly, your level will never be reduced due to inactivity, so you can take breaks without penalty.

7. Responsible Gambling

At SpinGenie, we are deeply committed to promoting safe and responsible gambling. We provide tools including deposit limits, session reminders, self-exclusion options, and reality checks. If you feel that gambling is negatively affecting your life, we strongly encourage you to use these tools or contact a responsible gambling organisation. Our platform supports players in Canada and complies with all AGCO responsible gambling requirements.

8. Restricted Countries

Our Spin Genie services are not available to players from a number of jurisdictions. Restricted regions include Algeria, Australia, the United Kingdom, the United States, India, Germany, France, Spain, Italy, Netherlands, and many others. Attempting to access our platform from a restricted country may result in account suspension and forfeiture of funds. We use geo-location tools to enforce these restrictions.

9. Mobile Access

SpinGenie Casino is fully accessible via mobile devices. Our SpinGenie app is available for both iOS and Android, providing a seamless gaming experience on the go. The Spin Genie mobile login process mirrors the desktop experience, giving you full access to games, bonuses, banking, and customer support from any device.

10. Customer Support

We at Spin Genie provide customer support via live chat (available 06:00–00:00 GMT) and email at contact@spingenie.com. Our team is ready to assist with account queries, SpinGenie withdrawal time concerns, bonus questions, and technical issues. We aim to resolve all queries promptly and professionally.

11. Amendments to These Terms

We reserve the right to amend these Terms and Conditions at any time. Significant changes will be communicated to registered players via email or on-site notification. Your continued use of our SpinGenie Casino platform after any such changes constitutes your acceptance of the updated terms. We recommend reviewing this page periodically to stay informed.

12. Governing Law

These Terms and Conditions are governed by the laws of Malta and, where applicable, the regulations set forth by iGaming Ontario. Any disputes arising from your use of our Spin Genie services shall be subject to the jurisdiction of the relevant regulatory bodies, including the Malta Gaming Authority and the AGCO.

Content updated: July 24, 2026