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SpinGenie Casino Privacy Policy

At Spin Genie, we are fully committed to protecting your personal information and respecting your right to privacy. This Privacy Policy explains how we collect, use, store, and share your data when you access our platform, create an account, or engage with any of our services. We encourage you to read this document carefully before completing your spin genie login or making a deposit. By using our website, you agree to the practices described herein.

SpinGenie Casino is operated by Skill On Net PT Ltd, registered at Office 1/5297, Level G, Quantum House, 75 Abate Rigord Street, Ta' Xbiex, XBX 1120, Malta. We hold a licence issued by the Malta Gaming Authority (MGA/CRP/171/2009/06) and operate under an AGCO Internet Gaming licence in Ontario, Canada, in agreement with iGaming Ontario (iGO). Our compliance obligations under these regulatory frameworks shape how we handle your data.

1. Information We Collect

When you register and use our services at SpinGenie, we may collect a variety of personal information necessary to operate our platform safely, legally, and efficiently.

1.1 Registration and Account Data

  • Full name, date of birth, and contact details
  • Email address, username, and password used for your spingenie casino login
  • Residential address and proof of identity documents
  • Payment information including card details and e-wallet credentials

1.2 Usage and Technical Data

  • IP address, device type, operating system, and browser details
  • Pages you visit, games you play, and session duration on our platform
  • Information collected via our SpinGenie app (available on iOS and Android)
  • Transactional data including deposits, withdrawals, and bonus redemptions

1.3 Communication Data

  • Messages you send to our support team via live chat or email at contact@spingenie.com
  • Responses to surveys or promotional communications we send you
  • Records of spin genie bonus code or spin genie promo code usage

2. How We Use Your Information

At SpinGenie Casino, we use the data we collect for clearly defined purposes. We do not sell your personal information to third parties, and we process your data only where we have a lawful basis to do so.

2.1 Account Management and Service Delivery

We use your registration details to create and maintain your account, verify your identity, and facilitate your spin genie canada gaming experience. This includes processing transactions, applying your chosen bonuses such as spin genie free spins, and ensuring smooth access to our full game library of over 7,600 titles.

2.2 Regulatory Compliance and Security

Here at SpinGenie, we are legally required to verify your age, identity, and source of funds as part of our obligations under MGA and AGCO licensing. We use your data to conduct anti-money laundering (AML) checks, fraud prevention measures, and responsible gambling assessments. During large wins of €5,000 or more, additional verification may be required, which may also affect your spin genie withdrawal time.

2.3 Improving Our Platform

We analyse usage data to enhance our website, mobile platform, and spingenie app experience. This helps us personalise your journey — whether you're exploring jackpots, claiming a spingenie bonus, or accessing the Daily Free Spins through the Prize Twister feature.

2.4 Marketing and Promotions

With your consent, we may send you personalised offers related to our spin genie no deposit bonus offers, reload bonuses, and loyalty rewards. You can opt out of marketing communications at any time by updating your account preferences or contacting us directly.

3. Cookies and Tracking Technologies

Our SpinGenie platform uses cookies and similar technologies to ensure our website functions correctly and to improve your user experience. Cookies help us remember your preferences, maintain your session after spingenie login, and track aggregate usage patterns.

  • Essential cookies: Required for core functionality, including secure login sessions
  • Analytics cookies: Help us understand how players interact with our platform
  • Marketing cookies: Allow us to deliver relevant promotional content, including spingenie free spins offers
  • Preference cookies: Remember your language, currency, and interface settings

You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our services.

4. Sharing Your Data

We at SpinGenie Casino do not sell or rent your personal data. However, we may share your information with trusted third parties in specific circumstances:

  • Payment processors: Including Visa, Mastercard, Trustly, Neteller, Skrill, INTERAC, and other providers to facilitate your transactions
  • Game providers: Such as Playtech, Pragmatic Play, and Blueprint, as required for gameplay functionality
  • Regulatory authorities: Including the Malta Gaming Authority and AGCO, as required by law
  • Identity verification services: To confirm your eligibility and comply with KYC requirements
  • Fraud prevention agencies: To protect both our platform and our players

All third parties we engage are contractually obligated to handle your data securely and in accordance with applicable data protection laws.

5. Data Retention

We retain your personal data for as long as your account remains active or as required by our legal and regulatory obligations. Under our MGA and iGO licensing requirements, we may be required to keep certain records for a minimum period even after your account is closed. When data is no longer necessary, we delete or anonymise it securely.

6. Your Rights

As a player at Spin Genie, you have the following rights regarding your personal data:

  • Right of access: You may request a copy of the personal data we hold about you
  • Right to rectification: You may ask us to correct inaccurate or incomplete information
  • Right to erasure: In certain circumstances, you may request that we delete your data
  • Right to restrict processing: You may ask us to limit how we use your information
  • Right to data portability: You may request your data in a structured, machine-readable format
  • Right to object: You may object to our use of your data for marketing purposes at any time

To exercise any of these rights, please contact our support team via live chat (available 06:00–00:00 GMT) or email us at contact@spingenie.com. We will respond to your request within the timeframe required by applicable law.

7. Data Security

We at SpinGenie take the security of your personal information seriously. Our platform uses industry-standard encryption protocols (SSL/TLS) to protect data in transit. Access to personal data within our organisation is restricted to authorised personnel only, and we conduct regular security assessments to ensure ongoing protection.

While we implement robust security measures, no online platform can guarantee absolute security. We encourage you to use a strong, unique password for your spin genie casino login and to contact us immediately if you suspect any unauthorised access to your account.

8. Children's Privacy

Our services are strictly intended for adults aged 19 and over (as required in Ontario, Canada). We do not knowingly collect personal data from individuals under the legal gambling age. If we become aware that a minor has registered on our platform, we will immediately suspend the account and delete all associated data.

9. International Data Transfers

As SpinGenie Casino operates under Maltese registration, your data may be processed within the European Economic Area (EEA) or transferred to countries that provide an adequate level of data protection. Where transfers occur outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

10. Changes to This Policy

We reserve the right to update this Privacy Policy periodically to reflect changes in our practices, regulatory requirements, or the services we offer. Any significant changes will be communicated to you via email or a prominent notice on our website. We encourage you to review this page regularly. Continued use of our platform following any updates constitutes your acceptance of the revised policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or the way we handle your personal data, please do not hesitate to reach out to us. Our dedicated support team is here to help:

  • Live Chat: Available daily from 06:00–00:00 GMT — simply log in and click "Live Chat"
  • Email: contact@spingenie.com
  • Postal Address: Skill On Net PT Ltd, Office 1/5297, Level G, Quantum House, 75 Abate Rigord Street, Ta' Xbiex, XBX 1120, Malta

We are committed to resolving any privacy-related concerns promptly and transparently. Your trust matters to us, and we will always do our best to safeguard your personal information at every step of your SpinGenie experience.

Content updated: July 24, 2026