SpinGenie Casino Responsible Gaming

At SpinGenie Casino, we are deeply committed to providing a safe, fair, and enjoyable gaming environment for all our players. We believe that gambling should always be a form of entertainment — never a source of financial stress or personal harm. Our responsible gaming framework is built around education, prevention, and the tools you need to stay in control. If you ever feel that your gaming habits are becoming problematic, we are here to help, and we encourage you to reach out to us or use the resources available on our platform.

Our Commitment to Player Safety

Here at SpinGenie, we take our duty of care seriously. We are licensed by the Malta Gaming Authority (MGA) and regulated by the Alcohol and Gaming Commission of Ontario (AGCO) under an agreement with iGaming Ontario. These licences hold us to the highest standards of player protection, and we are proud to uphold them. Our responsible gaming policy applies to everyone who accesses SpinGenie Casino, and we continuously review and improve our practices to ensure player wellbeing remains our top priority.

We recognise that for a small number of people, gambling can develop into a compulsive behaviour. Our Spin Genie platform is designed with a range of tools to help you manage your activity before it becomes a concern — because prevention is always better than cure.

Know the Signs of Problem Gambling

At SpinGenie, we want you to enjoy your experience responsibly. Understanding the warning signs of problematic gambling is the first step toward staying in control. You may want to reflect on your gaming habits if you notice any of the following:

Spending more money on gambling than you can afford to lose
Chasing losses and increasing bet sizes to recover funds
Gambling to escape stress, anxiety, or personal problems
Neglecting work, family, or social obligations due to gambling
Feeling anxious, irritable, or restless when not gambling
Lying to friends or family about the amount of time or money spent gambling
Borrowing money or selling possessions to fund gambling activity
Feeling unable to stop or reduce your gambling despite wanting to

If any of these resonate with you, we strongly encourage you to use the self-help tools available through our Spin Genie platform or contact one of the support organisations listed below.

Responsible Gaming Tools We Provide

Our SpinGenie Casino platform offers a comprehensive suite of responsible gaming tools accessible directly through your account. We urge all players to familiarise themselves with these features and make use of them whenever needed.

Deposit Limits

We allow you to set daily, weekly, or monthly deposit limits to control how much money you load into your account. Once a limit is set, we will enforce it immediately. If you request an increase, we apply a mandatory cooling-off period before the change takes effect — helping you make considered decisions rather than impulsive ones.

Loss Limits

At Spin Genie, we give you the option to cap the total amount you can lose within a defined time period. This tool is particularly useful for players who want a hard boundary on their spending. Like deposit limits, reductions take effect immediately while increases require a waiting period.

Session Time Limits

We allow you to restrict how long you can spend gambling in a single session. Once the time limit is reached, you will be automatically logged out. Our SpinGenie platform also provides session reminders at intervals you choose, keeping you aware of how long you've been playing.

Reality Checks

We send periodic on-screen notifications reminding you how long your session has been active and how much you have wagered. These prompts encourage you to pause, reflect, and decide whether to continue playing — a simple but powerful tool for maintaining awareness.

Self-Exclusion

If you feel you need a complete break from gambling, we offer self-exclusion options at SpinGenie Casino. You can choose to self-exclude for a minimum period, during which we will prevent access to your account and cease all marketing communications directed to you. We take self-exclusion requests extremely seriously — once activated, we will not permit any attempts to circumvent the restriction.

For players in Ontario, self-exclusion can also be registered through the provincial self-exclusion programme, which applies across all regulated iGaming Ontario operators. We participate fully in this scheme and encourage its use.

Cool-Off Periods

Sometimes you simply need a short break. Our Spin Genie cool-off feature lets you pause your account for a defined period — from 24 hours up to several weeks — without committing to a full self-exclusion. During this time, we will block access to your account and suspend all promotional communications.

Protecting Minors

At SpinGenie, we have a zero-tolerance policy toward underage gambling. Our services are strictly for players aged 19 and older in Ontario, in line with applicable Canadian provincial regulations. We verify the age and identity of all players as part of our registration and account verification process, and we reserve the right to request additional documentation at any time.

We strongly recommend that parents and guardians use parental control software to prevent minors from accessing online gambling sites. Useful tools include:

Net Nanny — www.netnanny.com
Kaspersky Safe Kids — available across major platforms
Bark — monitoring and filtering solution for families

If you suspect that a minor has accessed our platform, please contact us immediately at contact@spingenie.com so we can investigate and take appropriate action.

Support Organisations and Resources

Our SpinGenie Casino team is available via live chat from 06:00–00:00 GMT and by email at contact@spingenie.com. However, we also recognise the value of independent support organisations that specialise in gambling-related issues. We encourage players to reach out to the following resources:

Connex Ontario — 1-866-531-2600 (mental health and addictions support in Ontario)
Problem Gambling Helpline — 1-888-230-3505 (Ontario)
Gamblers Anonymous Canada — www.gamblersanonymous.org
Responsible Gambling Council — www.responsiblegambling.org
iGaming Ontario Self-Exclusion — available through the Ontario self-exclusion programme

How to Access Responsible Gaming Tools

We have made our responsible gaming tools as accessible as possible. After completing your SpinGenie Casino login, navigate to your account settings where you will find the full range of player protection features. You do not need to contact our support team to activate most limits — they are available to you directly and take effect according to the timelines outlined above.

For self-exclusion or if you are experiencing difficulty accessing any tool, please contact us via live chat or email. Our SpinGenie support team is trained to handle responsible gaming matters with sensitivity and discretion, and we will always prioritise player wellbeing over commercial considerations.

Our Ongoing Commitment

Responsible gaming is not a checkbox for us — it is central to how we operate. At Spin Genie, we continuously train our staff to identify signs of problem gambling, monitor player behaviour for indicators of distress, and improve our tools based on the latest research and regulatory guidance. We are proud to operate under the frameworks set by the MGA and AGCO, and we will always act in the long-term interest of our players.

We invite you to enjoy everything our platform has to offer — from over 7,600 slots and 478 jackpot games to live casino tables — responsibly and within your means. We also offer a generous SpinGenie Casino welcome bonus for new players, designed to give you a great start while keeping responsible gaming at the forefront. If gambling stops being fun, please use our tools or reach out. We are here for you.

Content updated: July 24, 2026